Privacy Policy – Falmec Australia Pty Ltd
Falmec Australia Pty Ltd (ACN 138 663 279) (which, for the purpose of this Privacy Policy includes any of its Related Bodies Corporate, as defined in the Corporations Act 2001 (Cth)) ("Falmec Australia", "we", "us", "our") is bound by the Privacy Act 1988 (Cth) (Privacy Act) and must comply with the Australian Privacy Principles (APPs).
You can find further information about the Privacy Act and the APPs at the Office of the Australian Information Commissioner (OAIC) website: www.oaic.gov.au
We have developed this Privacy Policy to explain how we collect, use, disclose, store and manage your personal information.
By providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure and handling of your personal information in accordance with it.
1. How We Collect Your Personal Information
“Personal information” has the meaning given in the Privacy Act and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.
In general, Falmec Australia collects personal information about:
- Customers (including retailers of our products) (“Retailers”)
- Contractors, agents and suppliers
- Corporate and wholesale customers
- Prospective employees (“Candidates”) and employees
- Visitors to our website
We aim to collect personal information only where it is reasonably necessary to provide the services, products or information you have requested.
Direct Collection
Where practicable, we collect personal information directly from you.
- We may collect personal information when you:
- Purchase products or services from us
- Make an enquiry about our products or services
- Visit our website at:https://www.falmecau.com/
- Subscribe to newsletters or marketing communications
- Register a product for warranty purposes
- Make a warranty claim
- Enquire about product safety recalls
- Apply for employment with us
- Supply goods or services to Falmec Australia
Collection from Third Parties
In some circumstances, we may collect your personal information from third parties. For example:
- From a Retailer if you purchase our products through them
- From your employer if you are employed by one of our Retailers, contractors or suppliers
- From recruitment agencies in relation to employment applications
Where required, we will take reasonable steps to notify you of the collection.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name
- Postal address
- Email address
- Telephone number
- Business contact details
- Details of products purchased or enquiries made
- Warranty information
- Payment-related information (processed via secure third-party providers)
- Any other information necessary to manage our relationship with you
Candidates
If you apply for employment, we may collect:
- Employment history
- Qualifications
- References
- Background check information (where required)
Corporate / Wholesale Customers
We may collect personal information about representatives of the business you represent.
3. Cookies and Website Analytics
When you visit our website, we may collect non-personally identifiable information using third-party analytics providers. This may include:
- Browser type, version and language
- Operating system
- Pages viewed
- Time and date of visits
- Referring website
We use cookies, beacons, tags and scripts to:
- Analyse website traffic
- Improve website functionality
- Deliver personalised content
You may configure your browser to refuse cookies. However, this may affect functionality of parts of the website.
4. Purpose of Collection
We collect personal information primarily to:
- Provide goods, services and information you request
- Process orders and warranty claims
- Manage customer service enquiries
- Manage our relationship with you
- Improve our products and services
- Comply with legal obligations
Depending on your relationship with us, we may also collect personal information to:
- Manage supplier or wholesale relationships
- Conduct recruitment processes
- Administer business operations
We may use your personal information for purposes related to the above where reasonably expected.
5. Direct Marketing
We may use your name, email address or phone number to send you marketing communications about Falmec Australia products and services.
You may opt out of receiving marketing communications at any time by:
- Using the unsubscribe link in emails
- Contacting us directly
We will respect your preferences.
6. Disclosure of Personal Information
We may disclose your personal information to:
- IT service providers
- Website hosting and analytics providers
- Marketing and email service providers
- Payment processing providers
- Couriers and freight providers
- Professional advisers (lawyers, accountants)
- Retailers or agents
- Your employer (where relevant)
We may disclose personal information to contractors or service providers located overseas, including in the Philippines.
We will only disclose personal information overseas in accordance with the Privacy Act.
We will not otherwise disclose personal information unless:
- Required or authorised by law; or
- You have consented.
7. Data Quality
We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, please contact us so we can correct it.
8. Security of Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Personal information may be stored electronically or in hard copy.
We retain personal information as required by law and securely destroy or de-identify it when no longer required.
9. Access and Correction
You may request access to your personal information or request correction by contacting us.
We will provide access unless a lawful exception applies. If we refuse access or correction, we will provide written reasons and information on how to complain.
10. Change of Control
If Falmec Australia sells or transfers part or all of its business, personal information may be disclosed to a prospective purchaser or transferee as part of that transaction.
11. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, please contact us.
We will investigate your complaint and respond in writing.
You may also lodge a complaint with the Office of the Australian Information Commissioner at: www.oaic.gov.au
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:
Falmec Australia Pty Ltd
83 Bangholme Road
Dandenong South VIC 3175
Telephone: (03) 9700 9100
Email: hs-info.au@franke.com
